Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Register for our services
• Submit manuscripts or documents
• Contact us via email, phone, or contact forms
• Subscribe to our newsletters or updates
• Participate in surveys or feedback programs

The types of information we may collect include:

• Personal Identifiers: Name, email address, phone number, postal address
• Academic Information: Institution name, research field, publication history
• Document Content: Manuscripts, research data, thesis documents
• Payment Information: Billing details and transaction history
• Technical Data: IP address, browser type, device information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide editing, writing, and publication support services
• Communication: To respond to your inquiries and provide customer support
• Quality Improvement: To enhance our services and user experience
• Transaction Processing: To process payments and manage billing
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against unauthorized access and fraud

3. Data Security

We implement industry-standard security measures to protect your information:

• ISO 27001 Certified: Our data security management systems are ISO 27001 certified
• Encryption: All data transfers use SSL/TLS encryption
• Access Controls: Strict access controls limit who can view your documents
• NDA Protection: We sign Non-Disclosure Agreements upon request
• Secure Storage: Documents are stored on encrypted, password-protected servers

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• With Your Consent: When you authorize us to share information with co-authors or journals
• Service Providers: With trusted third parties who assist in delivering our services (under confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at info@elsevierjournalpublication.com

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Types of cookies we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After service completion, documents are retained for 90 days and then securely deleted unless otherwise requested.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

We operate globally and may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.