Refund Policy

1. Eligibility for Refunds

Refunds are available in the following circumstances:

• Work Not Started: 100% refund if work has not commenced on your project
• Partial Completion: Pro-rated refund based on the percentage of work completed
• Quality Issues: If the delivered work does not meet the agreed-upon specifications and revisions fail to resolve issues
• Missed Deadlines: If we fail to deliver by the agreed deadline without prior communication (excluding express services)

2. Non-Refundable Services

The following services are non-refundable:

• Completed Services: Services that have been fully delivered and accepted
• Express Services: 48-hour rush services (due to the allocation of priority resources)
• Sample Edits: Free sample edits are complimentary and not eligible for refund
• Journal Submissions: We cannot refund journal submission fees paid to third parties
• Consultation Fees: Initial consultation fees, if paid, are non-refundable after the consultation

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email info@elsevierjournalpublication.com with your order details and reason for refund
2. Provide Documentation: Include any relevant information about the issue
3. Review Period: We will review your request within 3-5 business days
4. Resolution: If approved, refunds will be processed to the original payment method
5. Processing Time: Refunds typically appear within 5-10 business days, depending on your payment provider

4. Revision Policy vs. Refund

Before requesting a refund, please note that we offer free revisions for 14 days after delivery. Most concerns can be resolved through our revision process. If you are unsatisfied with the work:

• Contact us within 14 days of delivery
• Explain what needs to be revised
• Allow us to make corrections based on your feedback
• If revisions do not resolve the issue, you may then request a refund

5. Partial Refunds

Partial refunds may be issued in the following situations:

• Cancellation After Start: If you cancel a service after work has begun, you receive a refund for the uncompleted portion
• Partial Quality Issues: If only part of the delivered work has quality concerns
• Scope Reduction: If the scope of work is reduced after project initiation

The amount refunded will be calculated based on the percentage of work completed at the time of cancellation.

6. Chargebacks and Disputes

If you initiate a chargeback with your payment provider without first requesting a refund through our policy:

• We will suspend your account and any ongoing work
• We reserve the right to dispute chargebacks with evidence of service delivery
• If the chargeback is resolved in our favor, any refund amounts will be adjusted accordingly

7. Refund Timeline

Refund processing times:

• Review Period: 3-5 business days after request submission
• Approval Notification: You will receive email confirmation of approved refunds
• Processing: 5-10 business days for funds to appear in your account
• International Transactions: May take up to 14 business days depending on your bank

8. Special Circumstances

In the following circumstances, refunds may be issued at our discretion:

• Technical Issues: If our systems prevent timely delivery of services
• Editor Unavailability: If a specialized editor is unexpectedly unavailable and no suitable replacement exists
• Duplicate Payments: If you are accidentally charged multiple times

9. Service Guarantee

We stand behind our work with the following guarantees:

• Quality Guarantee: All work meets our high-quality standards
• Timely Delivery: We commit to agreed deadlines
• Confidentiality: Your information and documents remain private
• Revision Guarantee: 14 days of free revisions after delivery

If these guarantees are not met, you may be eligible for a refund as outlined above.

10. How to Request a Refund

To request a refund:

1. Email info@elsevierjournalpublication.com with subject line "Refund Request"
2. Include your order number or project reference
3. Provide a clear explanation of the issue
4. Attach any relevant files or correspondence
5. Our team will respond within 3-5 business days